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  Public Ticket #3074965
Packages throw an error when trying to select a date in the calendar
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  • lype98 started the conversation

    I've attached a package to a service, the service by itself is working fine, but when I try to purchase a package, if that purchase requires the user to select a date, as soon as it gets to the Appointments tab the calendar loads forever. I tried all kinds of different settings but all of them throw the same error in the console: "TypeError: Cannot read properties of null (reading 'forEach')"

  •  1,564
    Marko replied

    Hello,

    Thank you for purchasing our product, and for reaching out to us.

    If you already have our licenses, please write to us in the Amelia category this is a pre-purchase category. The reason we ask you to do this is that there has been a lot of abuse. 

    Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. 

    Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.

    We hope you understand.

    In order to check this, we need a temporary admin access. Please open a new ticket in the Amelia category and send us your issue there and we will need credentials for temporary admin access.

    Don't forget to open a private ticket because of the credentials.

    Looking forward to your reply in the Amelia section.


    Kind Regards, 

    Marko Davidovic
    [email protected]

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