We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3074965
Packages throw an error when trying to select a date in the calendar
Closed

Comments

  • lype98 started the conversation
    June 29, 2022 at 6:38pm

    I've attached a package to a service, the service by itself is working fine, but when I try to purchase a package, if that purchase requires the user to select a date, as soon as it gets to the Appointments tab the calendar loads forever. I tried all kinds of different settings but all of them throw the same error in the console: "TypeError: Cannot read properties of null (reading 'forEach')"

  •  1,725
    Marko replied
    June 30, 2022 at 10:50am

    Hello,

    Thank you for purchasing our product, and for reaching out to us.

    If you already have our licenses, please write to us in the Amelia category this is a pre-purchase category. The reason we ask you to do this is that there has been a lot of abuse. 

    Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. 

    Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.

    We hope you understand.

    In order to check this, we need a temporary admin access. Please open a new ticket in the Amelia category and send us your issue there and we will need credentials for temporary admin access.

    Don't forget to open a private ticket because of the credentials.

    Looking forward to your reply in the Amelia section.


    Kind Regards, 

    Marko Davidovic [email protected]

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