We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3074471
Please enable: Employees create new Customer
Closed

Comments

  •  1
    Slick Design started the conversation
    June 29, 2022 at 7:54am

    Employees can't add new customers in the backend/panel when they're manually adding appointments to their calendar. Making them an 'Amelia Manager' role is not an option since we don't want employees to have access to other's bookings. 


    A usability issue, I find it silly that this is not available as an option to employees when new customers (whether as WP users or not) are automatically created from a public booking form. It's a small thing but has a significant impact on workflow; we shouldn't have to ask employees to enter the details via the customer-facing booking form when there's a place they could've entered it right on their calendar. 


    I feel like this would be a fairly simple and straightforward addition considering the 'add new appointment' form from the backend is essentially the same as the public facing booking form, why restrict this feature for actual verified users?

  •  1,696
    Uroš replied
    June 30, 2022 at 2:15pm

    Hello,

    Thank you for reaching out to us and thank you for your feedback.

    We have a plan to add this feature in one of the future updates, but there is no ETA on when this will be implemented as there are plenty of new features and improvements coming soon.

    Hope this helps you.

    Please reach out to us if you have any other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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