We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hey,
I connected WooCommerce to Amelia, it works great too. I have a question about the WooCommerce invoice where content is taken over by Amelia such as number of participants, when the event is but not the event location. I would like to do that, is it possible somehow?
Hello Tassilo,
I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello,
I'll be more specific :)
We would like the WooCommerce invoice to contain more details such as the location where the event takes place (see screenshot)
Hello Tassilo,
Thank you for clarifying. You choose which information will be sent to WooCommerce by setting the metadata in Amelia/payments/set metadata and description. There you set up placeholders that contain information that will be additionally sent to WooCommerce.
That should help you.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Amelia expert,
We have no meta-data entered in Amelia/payments/set metadata and description. We have no custom Woo mails configured.
But our Woocommerce 'new order' mail that we receive when an order is placed, includes Event information anyhow.
However, a client used a Woocommerce Coupon, but it is not noted behind the text 'Gebruikte kortingsbon' (Coupon code used).
Please see attached screenshot.
Where is the information retrieved from and can I add the coupon name there or a placeholder? Or do we need to use the meta data and description in the Amelia payment settings?
Thank you!
Hello Elisabeth,
I'm afraid that we didn't quite get what you want to achieve exactly and what the issue is? Can you explain to us in a little more detail, and send us more screenshots?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey..we need a PDF invoice with all the booking details..we bought this but can't see the booking details.. With this tool, you can display the description but your value is not output as a product description..how does that work with WooCommerce output in email?
https://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/
Hello Tassilo,
As WooCommerce handles payments and order completion, can you please reach out to their support and they will be able to assist you with the invoices.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables