We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3072026
No Packages after Upgrade
Closed

Comments

  •  2
    Alex started the conversation
    June 25, 2022 at 12:59am

    I bought amelia basic plan. After playing with it I needed the packages option so I upgraded to PRO. 

    After upgrading and reinstalling the plugin, packages tab is not showing in Services Page. I tried everything with no success. From resetting everything to purge cache, etc.


    Any thoughts?


    Thanks in advance


  •   Miloš replied privately
  •  2
    Alex replied
    June 29, 2022 at 11:48pm

    Hi Milos,

    Really appreciate your reply. 

    I found out that it was an issue with my PHP version and browser cache. 

    Firstly, I was working with PHP 8.0. Too much for Amelia and other plugins so changed back to 7.4. half the problems got sorted.

    The secodn issue was that I was Working with Microsoft Edge. I decided to open the back end with Firefox and packages were showing up. Therefore, I deleted all my cache and packages showed up on  Edge. 

    That was the reason I did not insist on the ticket. I'm installing the last update you just sent me. 

    You guys are doing a great job with Amelia, Keep it up! 

    Thanks for your support and will keep in touch!

    All the best!

  •  2
    Alex replied
    June 29, 2022 at 11:50pm

    Thus said, I have to let you know that, since last updates on cPanel with MOB security and Litespeed, things turned slightly more complicated with plugins with APIs. Too much security... Good for somethings.. but a Pain in the Arse for others...

  •   Miloš replied privately
  •  2
    Alex replied
    July 1, 2022 at 1:43pm

    Hi Milos!

    Of course, I'm posting a review  on Capterra and WordPress right now!

    Thanks for your quick reply on all my tickets, really appreciate it!


    Cheers guys!

  •   Miloš replied privately
  •  472
    Isidora replied
    September 15, 2022 at 3:06pm

    Hello Alex,

    First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creating success stories of our loyal and successful customers, and we would really appreciate it if you would like to be a part of that.  

    If you are interested, the next step would be to organize an interview and talk about your business and what you have been using Amelia for. Please let me know your thoughts on this. 

    I am looking forward to hearing from you.

    Kind Regards, 

    Isidora Markovic

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