We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear support,
In the new webform, I do not find a solution to translate in French the text "Get in Touch" in the footer. Could you help me please? Thank you and best !
Hello Frédéric,
Thank you for reaching out to us.
Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings.
If you want to use POEDIT then this is an instruction:
1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer.
2. Unzip the downloaded .zip file.
3. You need to download and install POEDIT.
4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.
5. Translate all the strings that are not translated
6. Save the translation.
7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.
This is an example of the French language, but you will choose yours.
Hope this helps
If you have any more questions, don't hesitate to ask.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros.
I see. It is just a pity to install this additional plugin when we know that all the other fields are translated via your own AMELIA interface.
Best,
Fred
Hello Frédéric,
Thank you for the feedback. Unfortunately, that is how it works at the moment.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
I can read many other tickets complaining about the "Get in Touch" not being possible to be translated using the customize section.
In ticket #3062190, it has been written "We'll also add this as a note for our developers, so they can add it in the next update." by Aleksandar.
As all other fields can be translated using customize V2, I see no reason to install an additional plugin for translation and this has to be considered as a bug by Amelia developers.
Please have it fixed as soon as possible. Thanks in advance
Philippe
Hello Philippe
Thank you again for your feedback.
As mentioned a few times already, the Booking Form V2 is still in the Beta phase, so it's not expected to be bug-free or a fully completed feature. We will, of course, make sure our developers include this in one of our upcoming updates. They are already planning a few improvements for V2, but we can't guarantee everyone's wish is going to be fulfilled, and that they will all be fulfilled at the same time.
Thank you all for your patience.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables