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Hello,
I launched my new site with Amelia only about a month ago. So far, so good and very few people have rescheduled.
A client who is used to receiving the appointment reminders emailed me today, asking "are we on today?" as she hadn't received the expected reminders.
Below is a forward of her confirmation email, that is clearly from Amelia, confirming that her appointment had been rescheduled for today June 23. BUT THE APPT IS NOT ON MY CALENDAR!! Where did it go and what do I need to do to fix this? This could get bad fast if many people start using the reschedule function. Fortunately she is the first person to try the rescheduling feature so I've caught this early with her help.
Now I can confirm I also received the rescheduling notification, but again, the actual rescheduling did not make it onto the actual calendar. Regular booking and cancellations have gone off without issue.
Hello Jason,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Jason,
Thank you for providing us with an update.
I have tried to replicate this issue from our end and there is no option to reschedule the appointment once the appointment has been canceled.
Can you please install the latest version of the Amelia plugin (5.0.2), test it out and let me know if you still have the same problem?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Uros, thank you for trying to replicate the issue. When I have time, I will try installing the new version and test it out.
Hello Jason,
Glad to hear that.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables