We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have severals questions :
How many employees can I add on Amelia ? I know you say "how many as I need" but I need a number. I have 1 000 Employees, so can I add 1 000 employees ? Is it literraly "Unlimited employees" or there is a limite .
Each employees has their own specificities about the differents services. For 1 services that each employees provide, each employees have a differents prices. So I dont think I'll creat the same services just because of the difference price because it'll means they are 1 000 same services with different price.. So is their a solution Amelia can Provide ?
Is it possible to forbide the number phone or mail between a client and the employee until the appointement is confirm ? I mean, I want them to exchange exclusively on Amelia and not somewhere elle, so I need to forbide the apparition of any number phone, mail or link.
Hello Nael,
Thank you for your interest in our product.
You have no limits on how many employees you can create as far as Amelia is concerned. We have no insight into how many of our customers have employees but we have seen in a few cases that customers have several hundred employees and about tens of thousands of customers during the covid vaccination.
We didn't exactly get what you wanted to achieve but we will try to help the best we can.
You can create 1000 employees with 1000 services and you can have 1000 employees on 1 service and each employee can have their own specific price for that service.
As for communication, we can't limit anything, but you create notifications that will be sent to the customer and your employee. You decide what data both parties will receive and if you don't want them to receive some kind of data just don't set it in notifications and that's it.
If you have any further questions please do not hesitate to ask.
Kind Regards,
Marko Davidovic [email protected]
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