We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I am having massive issues with my tables at after updating the plugin. How can I roll back to the previous release?
It seems to be an issue with all my tables that are set to fill the width of the screen. As soon as I change them or look at the old ones there is a cURL 28 error.
Hello Mee, thank you for reaching out to us.
1. If you're using the API method:
This error is returned by the function wp_remote_get which uses cURL in the background. The client's server doesn't have time to manage the data from Google's API in 5 seconds (which is the default setting in WordPress).
That limit can be increased using a hook https://wordpress.stackexchange.com/questions/341357/wp-remote-get-curl-error-28-only-on-same-domain. Instead of "15" set it to "100", just in case.
If you get this error because of the WordPress hook extend_http_request_timeout, you need to remove it from your functions.php file and then checkout solutions for the first initial error for curl error 28 - Operation timed out ...
https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/
2. If you're using the old method (without Google's API credentials) the timeout limit is set to 25 in file wp-content/plugins/wpdatatables/source/class.wdttools.php on line 198.
This can be overwritten with the hook wpdatatables_curl_get_data. For example:
This needs to go to the functions.php file of your theme or the child theme (depending on what you're using).
Kind Regards,
Aleksandar Vuković
[email protected]
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