We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
‘global’ search block - does not work with Russian. Is it possible to fix it?
Thanks!
Sorry, my wpdatatables is not a SQL request. This is a request to the base of the WP. This is probably why the search for English and Russian do not work....
Hi, Sergey
Thanks for reaching out to us
I am not sure if i understand the issue completely - Can you please elaborate in a bit more details.
There are a lot of factors to consider, such as what is the table type,
what are the values, i presume they are strings?
The best will be if you could record your screen to show me how all this looks when the issue happens, and i will be able to assist?
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Miloš! I add attachment. Thanks!
Hi, Sergey
Firstly my sincerest apologies for all the waiting time.
Thank you very much for the screenshots ( with the additional drawings, i liked this detail
);
I have a couple of ideas why this is not working, and i am confident i can help you resolve it.
Could you send me the SQL Query which you used for table creation, maybe I can spot if it needs a small correction?
-
In some situations, using certain functions within SQL, the wpDataTables server has problems with parsing the query and building new queries dynamically (rarely happens, but does sometimes).
Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types
SELECT, INSERT, UPDATE, DELETE, REPLACE, RENAME, SHOW, SET, DROP, CREATE INDEX, CREATE TABLE, EXPLAIN and DESCRIBE.
Some of them are disabled for security reasons.
Filtering, sorting, calculation functions and search may not work properly if you include:
Accent graves ( ` ) around the table name JOIN functions UNION functions CONCAT functions sub-queries -
-
To avoid this, can you please prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1” and then build a wpDataTabled based on a simple query like “SELECT * FROM view1″.
- If you need help creating a View and use it with our plugin, here is our video with an example.
-
Let me know if that helped. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables