We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm looking into buying the Amelia plugin to handle psychotherapy sessions. I can see the premium version has support for PayPal, a payment method I want to use, but I have a question regarding the process. If I set the appointments status to pending by default when a client requests for a meeting, does the payment go through only after I approve the meeting?
This is something I can't test and is a really important factor for deciding if I'm gonna purchase the plugin. Any help to clear this out would be appreciated.
Thanks
Hello Prokopis,
Thank you for expressing interest in the Amelia plugin.
When any of the online payment methods are selected, the payment will immediately go through even though there is the default appointment status is "Pending". If the appointment is, however, rejected or canceled, the refund will have to be done manually through the payment method that it was paid with.
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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