Hello Mikel,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Mikel

We are investigating this together for you.

This might also be a conflict between the styles of the new form and something else on your site, such as theme - or plugin.

Can you please change the theme and see if the issue is resolved?

 If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved .

 If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Let us know if perhaps you isolated any conflicts that might cause this in the meantime.

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If not, we will still take a look at the WP-Admin, and please send us a link to this booking page where the issue happens. Thank you

Hey, Mikel 

Firstly my sincerest apologies for all the waiting time. We had an unusual number of tickets which has slowed us down immensely. Thank you very much for all your patience.

We will do our best to be quicker going forward.

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I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.

Have a great day!