We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Congratulations for the new booking module Amelia 2.0, it is very nice.
Unfortunately I can't use it for the following reasons:
- We can't customize the form fields as it is the case on my current form:
e.g.: possibility to upload documents, or indicate how we want to be contacted
- It seems that the promo codes have disappeared?
Finally, would it be possible to keep the thumbnails of the services (example on this page https://www.noo-family.fr/consulter-assistante-sociale-en-ligne/) and propose the form 2.0 once the service is chosen by clicking on the thumbnail?
Thanks in advance for your feedback,
Marina.
Hello Marina,
Thank you for reaching out to us.
Thank you for the compliments, we will continue to work on the new form and improve it. We are not quite sure what exactly the issue is but currently for the new 2.0 booking form we only have step by step booking view, as far as we can deduce from your screenshots you are using the view catalog.
We still don't have a catalog view for 2.0 and for that reason you can't use the new form yet. Any suggestions you have that you think would improve the form I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
Kind Regards,
Marko Davidovic [email protected]
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