I had set up 15 different events on Amelia for people to sign up for our upcoming summer camps on the url provided above. All events have now disappeared off Amelia meaning nobody can sign up currently and we can't see who has signed up.
Can i please ask what had happened and can we please have this rectified asap.
Unfortunately, we did not receive any link above so we could take a look. Can you please tell us whether the Events were shown on the page and disappeared or did not appear at all? We would also ask you to send us a link to the page where these events are located.
they originally appeared on the page and then disappeared, there was also an issue with the website and when i spoke to a wordpress consultant they informed me that the issue was being caused by the Amelia plug in. Our website has now been down for over a week so I can need this resolved ASAP please!!
Like Mentioned before please resolve this asap as it has been very frustrating as we have now had a week where we havent been able to take any sign ups for our summer camps and have had multiple complaints.
There is a conflict between the "Bluehost" plugin and Amelia that we are currently resolving,
They predefined/pre-enabled their plugin on WordPress for their users.
When this plugin is disabled, for the affected sites, Amelia works without issues.
-
I can confirm your site seems OK now, when I disabled it.
I will leave it disabled for now, please check if the site is now OK?
-
As serious as it may seem, this plugin is not that important for the security of your website. It's good to have it, but their recent update caused a conflict that we're still trying to resolve.
Would it be possible to keep this plugin disabled until this issue is resolved?
Also, in order for us to be able to replicate the issue locally, and find what exactly's causing this - can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Hi,
I had set up 15 different events on Amelia for people to sign up for our upcoming summer camps on the url provided above. All events have now disappeared off Amelia meaning nobody can sign up currently and we can't see who has signed up.
Can i please ask what had happened and can we please have this rectified asap.
Thanks Alex
Hello Alex,
Thank you for reaching out to us.
Unfortunately, we did not receive any link above so we could take a look. Can you please tell us whether the Events were shown on the page and disappeared or did not appear at all? We would also ask you to send us a link to the page where these events are located.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Marko
they originally appeared on the page and then disappeared, there was also an issue with the website and when i spoke to a wordpress consultant they informed me that the issue was being caused by the Amelia plug in. Our website has now been down for over a week so I can need this resolved ASAP please!!
I log in through bluehost.
Secure cPanel/Webmail Login - Bluehost
The URL is: uql.trq.mybluehost.me
the password is: HildenTennis3014*
The events were previously shown on the following page but are now not there at all.
Booking - LRC and HTA Summer Camps 2022
Like Mentioned before please resolve this asap as it has been very frustrating as we have now had a week where we havent been able to take any sign ups for our summer camps and have had multiple complaints.
Thanks Alex
Hi, Alex
There is a conflict between the "Bluehost" plugin and Amelia that we are currently resolving,
They predefined/pre-enabled their plugin on WordPress for their users.
When this plugin is disabled, for the affected sites, Amelia works without issues.
-
I can confirm your site seems OK now, when I disabled it.
I will leave it disabled for now, please check if the site is now OK?
-
As serious as it may seem, this plugin is not that important for the security of your website. It's good to have it, but their recent update caused a conflict that we're still trying to resolve.
Would it be possible to keep this plugin disabled until this issue is resolved?
Also, in order for us to be able to replicate the issue locally, and find what exactly's causing this - can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables