I have set up Mail Gun and WP Mail SMTP to send the notifications emails for bookings. It worked perfectly well, but it stopped working for no apparent reason. I don't know exactly when this happened as the website has not been used since december 2021. But currently none of the email notifications are sent and I get an error message. Do you have any idea why this may have happened and how to fix this. I did a test email from the WP mail SMTP and it works from there, but not from the Amelia dashboard.... Thanks a lot for your help. Kind regards
On 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia.
App Passwords can only be used with accounts that have 2-Step Verification turned on.
When you enable the 2-step verification on your Google account, please follow these steps to configure the App Password for Amelia:
Thanks a lot for your prompt reply. I am not sure I understand properly what to do.
I currently use Mailgun as mail service with WP Mail SMTP and not Google. Should I then stop using Mailgun and replace it with the SMTP mail service as described in the procedure below ? Thanks for your help !
Yes, it could be an issue with Mailgun, but you can switch it back to Mailgun if SMTP does not work, but you could provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Dear Uros I have checked again the Mailgun API key and it is correct. But in the meantime I found a solution to the issue !! The Endpoint was not set with Mailgun https://api.eu.mailgun.net/ address. I did this and emails are now working again properly ! The requirement must have been added after I completed the set up of the website (all emails were sending correctly back in november 2021) ! Thanks a lot again for your help and assistance !
Hello,
I have set up Mail Gun and WP Mail SMTP to send the notifications emails for bookings. It worked perfectly well, but it stopped working for no apparent reason. I don't know exactly when this happened as the website has not been used since december 2021. But currently none of the email notifications are sent and I get an error message. Do you have any idea why this may have happened and how to fix this. I did a test email from the WP mail SMTP and it works from there, but not from the Amelia dashboard.... Thanks a lot for your help. Kind regards
Hello Celia,
Thank you for reaching out to us.
On 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia.
App Passwords can only be used with accounts that have 2-Step Verification turned on.
When you enable the 2-step verification on your Google account, please follow these steps to configure the App Password for Amelia:
1. Go to your Google Account.
2. Select Security:
3. Under "Signing in to Google," select App Passwords. (You may need to sign in again)
Please note:
If you don’t have this option, it might be because:
4. At the bottom, under "Select app" choose "Mail", and under "Select device" choose "Other (custom name)":
5. Enter the name (for example "Amelia SMTP"), and click on Generate:
6. You'll see a new popup, where the App Password is the 16-character code in the yellow bar:
7. Save the password somewhere safe just in case you need it again.
8. In Amelia Settings/Notifications use these details for SMTP:
"Mail Service" - SMTP
"SMTP Host" - smtp.gmail.com
"SMTP Port" - 587
"SMTP Secure" - TLS
"SMTP Username" - your email address
"SMTP Password" - the 16-digit App Password you previously created
Kind Regards,
Uros Jovanovic
[email protected]
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Dear Uros,
Thanks a lot for your prompt reply. I am not sure I understand properly what to do.
I currently use Mailgun as mail service with WP Mail SMTP and not Google. Should I then stop using Mailgun and replace it with the SMTP mail service as described in the procedure below ? Thanks for your help !
Hello Celia,
You can try and change the settings to SMTP, test it out and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK thanks !
Then I can turn back to Mailgun if it is not working ? Do you think the issue can come from Mailgun otherwise ?
Hello Celia,
Yes, it could be an issue with Mailgun, but you can switch it back to Mailgun if SMTP does not work, but you could provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello I have sent you an admin access to the website. LEt me know if you find something wrong and then I will try with the google SMTP set up. Thanks
Hello Celia,
Thank you for that.
I have performed check in regards to the Mailgun issue and there is the following error message displayed in the console.
This means that the "Mailgun API Key" is incorrect. Can you please double-check that and let me know if you need further assistance.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Uros I have checked again the Mailgun API key and it is correct. But in the meantime I found a solution to the issue !! The Endpoint was not set with Mailgun https://api.eu.mailgun.net/ address. I did this and emails are now working again properly ! The requirement must have been added after I completed the set up of the website (all emails were sending correctly back in november 2021) ! Thanks a lot again for your help and assistance !
Hello Celia,
Glad to hear that you managed to find the solution to this issue.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables