We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Sir, Madame,
We have configured the Google Meet integration by following the video on https://wpamelia.com/google-meet/.
However, when scheduling a new meeting, the Google Meet link is never sent (not to the client and not to the employee).
I do receive the regular appointment notification, but always without Google Meet.
Could you please look into this?
Thanks a lot,
Thomas
Hello Thomas,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Thomas.
Thanks for the credentials.
I just booked an appointment from the front-end, and I first received the "Appointment Pending" email:
This email template doesn't contain the Google Meet placeholder, so it's not included in this email:
Then, I approved the appointment from the back-end, and received the "Appointment Approved" notification:
The "Join with Google Meet" link is in there, just like it's saved in the "Appointment Approved" template:
The booked appointment was deleted not to cause any confusion on your site. Can you please test this again, as it seems to be working fine for us?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
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Dear Aleksandar,
Thank you for your response.
Indeed, this works perfectly, but our client does not receive the Google Meet email to automatically put it in his/her calendar once accepted. I saw it in the documentation, so this should be possible.
Could you please check this?
Many thanks
Thomas Van den Bossche
Hello Thomas,
Thank you for reaching back out to us.
If you enable the option ‘Send Event Invitation Email ‘ in Amelia your customers will automatically get an invitation from Google Calendar to add the appointment to their calendars.
Please let us know if this helped you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables