Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
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And if you can please point me to the service ID, and the booking page where this happens, and i will take a look, as well as try to replicate same behavior on my local test site;
then i will confirm if that is "normal behaviour of current Amelia logic" or perhaps if we have a bug.
I try to set the prices for the services as $0, but the price calculation and payment methods were not removed from the booking form.
Hi, Camilo
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
-
And if you can please point me to the service ID, and the booking page where this happens, and i will take a look, as well as try to replicate same behavior on my local test site;
then i will confirm if that is "normal behaviour of current Amelia logic" or perhaps if we have a bug.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
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