We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Our services will require payment when booking. I’m curious how it would work if a customer needed to cancel and therefore receive a refund? Is there some documentation on how this would work from the front end for customers and also from the back end?
Hello Tahlia,
Thank you for reaching out to us
The refund is done manually through the payment system that was used during checkout, as there is currently no option to do this through Amelia.
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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