We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3067424
Feature Request
Closed

Comments

  •  1
    Amanda Richardson-Meyer started the conversation
    June 17, 2022 at 3:18pm

    I have a feature request. Something that causes a lot of confusion for my customers/clients is that there is no indication to them of the timezone that they are scheduling in. Is there a way for this to be indicated where ever they are seeing/choosing a time?

    This is the repeated point of confusion, which would solve a lot of unnecessary questions if resolved

    Thanks for your consideration.

    Amanda Richardson-Meyer

  •  1,725
    Marko replied
    June 21, 2022 at 12:19pm

    Hello Amanda,

    Thank you for reaching out to us.

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    In Amelia / settings general setting you have the option Show booking slots in client time zone.

    2041740468.png

    When this option is turned on, the client will see the appointment time only in his time zone. If you have another feature request I'll kindly ask you to add it as a feature suggestion on this page. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    If you have any more questions please open another ticket and we will gladly help you there.

    Kind Regards, 

    Marko Davidovic [email protected]

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