We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I am trying to add a custom field in the 'Your Information' section of my step-by-step booking form version 2. I have created a custom field and assigned a service but when I go into 'customise' the form I can't work out how to add it to the form, it doesn't seem to show up anywhere. What am I missing? Many thanks.
Hello Ines,
Thank you for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If we understand you well it doesnt show up at the back end? If that is the case then everything is fine custom fields now have a separate section below the customize section like this
You can see them on the front it will not show in the back end.
But when you set them up and add the service to custom fields it will automatically appear on the front like this
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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