We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3066858
Amelia Lite not working since update
Closed

Comments

  •  1
    Natalie started the conversation
    June 16, 2022 at 6:34pm

    Since the recent Amelia update our website will not load any appointments or booking screens.  Additionally, in the back end all the services etc that we had set up have disappeared.  

    Whilst the plugin is enabled I am unable to edit any of my wordpress pages.  If I deactivate Amelia then page edits are fine.

    I have tried disabling and deleting Amelia (including data roles etc), cleared the cache and then reinstalled but the issue remains the same.

    I have received an email with the following information:

    In this case, WordPress caught an error with one of your plugins, Amelia.


    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 146 of the file /home2/flybuyau/public_html/simpsonsmtco/wp-content/plugins/ameliabooking/vendor/slim/slim/Slim/Container.php. Error message: Declaration of SlimContainer::has($id) must be compatible with PsrContainerContainerInterface::has(string $id): bool

  •  1,895
    Miloš replied
    June 17, 2022 at 1:10pm

    Hi, Natalie 

    Sorry for the delay

    We are picking up several users with the exact error. It seems that there is a conflict that is happening between Amelia and specific theme, or a theme builder,  or a specific other active plugin.

    -

    Can you please change the theme and see if the issue is resolved? 

    If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). 

    If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue occurred. 

    Once it does reoccur, you will have found the plugin causing the issue.

    Please let us know if you isolate a conflict between Amelia and a theme/buider, or another plugin, this will save a lot of time in resolving the issue for our developers.

    Thank you, looking forward to your reply.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  •  1,895
    Miloš replied
    June 22, 2022 at 5:31pm

    Hi, Natalie 

    My apologies, i sent you the wrong message, then i realised you are using the Lite version of the plugin...

    Please let me know if your hosting is Bluehost, and if you isolated the  issue, then we will proceed to troubleshoot, i will be different for the Lite version.

    Basically we discovered a new conflict, with a plugin called Bluehost.  The Bluehost hosting is preinstalling this for all users, and it is clashing with Amelia.

    Our developers made a fix for Amelia premium, but we still need to figure out the Lite Version.

    But first, i have to confirm that this is the same issue you have.

    Let me know if you isolate it, by doing the steps i described. Thank you

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables