As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi,
I love what Amelia is and looks like and does but it *may not* be for me, which would be a massive shame.
I'm responsible for an IT Service provider with operations in several countries. We've been looking for a booking solution likes yours for a while.
What I need is to not be forced to use employees, and only locations, as we have hundreds of employees and this would not be easy for us to manage.
The ideal solution for us would not need employees, only locations & services, and not block a slot if a customer takes it.
Is this available? Can it be made available?
Thanks,
Matt.
Hey,
actually, scratch this.
Can you issue me a refund? I've done some research and this is not functionality you offer unfortunately.
Please advise on next steps.
Hey Matthew
We're sorry to hear you won't be using the plugin after purchase.
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Kind Regards,
Aleksandar Vuković
[email protected]
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