We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I love what Amelia is and looks like and does but it *may not* be for me, which would be a massive shame.
I'm responsible for an IT Service provider with operations in several countries. We've been looking for a booking solution likes yours for a while.
What I need is to not be forced to use employees, and only locations, as we have hundreds of employees and this would not be easy for us to manage.
The ideal solution for us would not need employees, only locations & services, and not block a slot if a customer takes it.
Is this available? Can it be made available?
Thanks,
Matt.
Hey,
actually, scratch this.
Can you issue me a refund? I've done some research and this is not functionality you offer unfortunately.
Please advise on next steps.
Hey Matthew
We're sorry to hear you won't be using the plugin after purchase.
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Kind Regards,
Aleksandar Vuković
[email protected]
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