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I have an update after a test we ran last night. We had a theory that the Maximum Capacity on a Service might be the problem. Any time we increase the Maximum Capacity over 1, this issue occurs. Our client however requires 3 to 6 appointments a day - not 1. Please look into this and let us know if you're aware of the issue, or if not your plans to fix it. Thank you.
This ticket can be closed.
Hey, Ashley
Sorry for the delay, i forgot to comment on this ticket.
We are handling the issue on the other ticket, https://tmsplugins.ticksy.com/ticket/3061489/ as you know .
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out
Thank you for your understanding
Kind Regards,
Miloš Jovanović
[email protected]
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