Hi, All my service's capacity is set to 1 capacity, sometime the booking form allow the second customer to book the same slot and successfully make the payment. The appointment will show 2 people on the same date and time slot.
Is there any setting to prevent double booking on 1 capacity appointment?
Earlier issue - - disabled the "Allow booking below minimum capacity", but all appointments are double booking, then I turn on "Allow booking below minimum capacity" then the issue solved.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
FYI, the issue mainly happens when two customers are already on the payment page to make the payment (same booking date and time), it will become double booking.
Is there any way to block the time slot when someone is registering the user info before making the payment?
I have performed checks on the back-end. Can you please disable the "Allow booking above maximum capacity" option on the Amelia/Settings/Appointments page, test it out, and provide me with an update if this works or not?
You can see my first message, earlier was disable all the setting, all the appointments are double booking. until i enable the setting, the single booking is work.
right now, when the first user is selected the slot and go to the register info page and checkout page, the amelia is allow the second user to choose the same slot and it can't hold the second user to register info when the first user is going to make payment. and somehow both users are on the payment page and successfully make the payment almost at the same time (the first user is slow response keying the payment detail), then the double booking is happening.
If your developers can fix this bug by holding the slot when someone has selected the slot to register the info or woocoomerce checkout page.
* I have tested to disable and enable all the settings 1 by 1 before submitting this ticket ** I have lot of double booking appointments
Since I cannot replicate this issue on your website, can you please tell me for which service this issue occurs so I can try and reproduce, troubleshoot, and provide you with an update on this issue?
Can I talk to your developer? because this is the bug during many visitors book the same slot and make the payment almost at the same time.
It needs to live with your developer to show how the issue occurs, and better understanding why I request to block the time slot when someone is registering the slot before payment gateway.
Or do you have better way to describe the issues ?
As Uros mentioned before - I just logged into your website and saw you also have the "Allow booking above maximum capacity" enabled in Appointment Settings.
If this is enabled, customers will be able to book the appointments above the maximum capacity with the Pending status.
Can you please replicate this issue, and record your screen while you're doing that? No other users have reported this behavior, and we can't replicate it locally or on our servers (live or testing), so we're pretty confident the issue lies with the settings. Also, I saw you're still on v4.5.1 which is almost 4 months old and outdated. Can you please update the plugin to the latest version? Older versions are not supported, and should be used for testing purposes only.
Also, do we have your permission to book appointments on your site and troubleshoot the issue? I'm sorry we have to ask for this additional permission, but we've had some customers complaining about us booking appointments without a permission first, so we're now required to ask for that.
Our lead developer will have to take a look at this. We're still testing this, but it seems to be an edge case that requires some attention. Our lead developer is currently out of the office, and he'll be back on Wednesday.
I apologize for the delay, and I thank you for your patience. I'll get back to you as soon as I have some news.
Our developers are currently working on resolving this issue and this will be implemented into the Amelia update as soon as the developers fix and test out this issue.
Hi,
All my service's capacity is set to 1 capacity, sometime the booking form allow the second customer to book the same slot and successfully make the payment. The appointment will show 2 people on the same date and time slot.
Is there any setting to prevent double booking on 1 capacity appointment?
Earlier issue -
- disabled the "Allow booking below minimum capacity", but all appointments are double booking, then I turn on "Allow booking below minimum capacity" then the issue solved.
Hello Giam,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
FYI, the issue mainly happens when two customers are already on the payment page to make the payment (same booking date and time), it will become double booking.
Is there any way to block the time slot when someone is registering the user info before making the payment?
Hello Giam,
Thank you for providing me with an update.
I have performed checks on the back-end. Can you please disable the "Allow booking above maximum capacity" option on the Amelia/Settings/Appointments page, test it out, and provide me with an update if this works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
You can see my first message, earlier was disable all the setting, all the appointments are double booking. until i enable the setting, the single booking is work.
right now, when the first user is selected the slot and go to the register info page and checkout page, the amelia is allow the second user to choose the same slot and it can't hold the second user to register info when the first user is going to make payment. and somehow both users are on the payment page and successfully make the payment almost at the same time (the first user is slow response keying the payment detail), then the double booking is happening.
If your developers can fix this bug by holding the slot when someone has selected the slot to register the info or woocoomerce checkout page.
* I have tested to disable and enable all the settings 1 by 1 before submitting this ticket
** I have lot of double booking appointments
Hi,
Have any solution to this? It's affected the booking system everyday
Hello Giam,
Since I cannot replicate this issue on your website, can you please tell me for which service this issue occurs so I can try and reproduce, troubleshoot, and provide you with an update on this issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Can I talk to your developer? because this is the bug during many visitors book the same slot and make the payment almost at the same time.
It needs to live with your developer to show how the issue occurs, and better understanding why I request to block the time slot when someone is registering the slot before payment gateway.
Or do you have better way to describe the issues ?
Hello Giam,
I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, any update on the status? or any news from level 2 support?
Hello Giam
Sorry for the delay.
As Uros mentioned before - I just logged into your website and saw you also have the "Allow booking above maximum capacity" enabled in Appointment Settings.
If this is enabled, customers will be able to book the appointments above the maximum capacity with the Pending status.
Can you please replicate this issue, and record your screen while you're doing that? No other users have reported this behavior, and we can't replicate it locally or on our servers (live or testing), so we're pretty confident the issue lies with the settings. Also, I saw you're still on v4.5.1 which is almost 4 months old and outdated. Can you please update the plugin to the latest version? Older versions are not supported, and should be used for testing purposes only.
Also, do we have your permission to book appointments on your site and troubleshoot the issue? I'm sorry we have to ask for this additional permission, but we've had some customers complaining about us booking appointments without a permission first, so we're now required to ask for that.
Kind Regards,
Aleksandar Vuković
[email protected]
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Thank you for the video, Giam.
I forwarded the ticket to our development team, and we'll get back to you as soon as we hear from them.
Kind Regards,
Aleksandar Vuković
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thanks
Hi again Giam
Our lead developer will have to take a look at this. We're still testing this, but it seems to be an edge case that requires some attention. Our lead developer is currently out of the office, and he'll be back on Wednesday.
I apologize for the delay, and I thank you for your patience. I'll get back to you as soon as I have some news.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
ok, thanks
Hello Giam,
Our developers are currently working on resolving this issue and this will be implemented into the Amelia update as soon as the developers fix and test out this issue.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Oh, great.
Hello Giam,
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I just saw the 5.2 is released, is this version solved this issue?
Hello Giam,
This is planned to be part of update 5.3. as our developers are working on it.
Thank you for your patience.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables