We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I bought wpdatatables long ago via CodeCanyon/Envato for a website that I stopped maintaining so I let the support lapse. I am re-launching that website and would like to move everything over here since I also own the Amelia plugin. I also may upgrade to the 3 site license. WPDatatables is even more powerful now!
Is there any discount for those who already own a version of the plugin?
Thank you
Thank you. That's helpful. One more question. If I need wpdatatables on the live site and a staging site, do I have to purchase the 3 license option or do you make allowances for staging?
Hi, Beth
Sorry for the delay
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If your staging site is perhaps a sub-site / subdomain of the live main domain;
in this case you would be covered, because all of our licences cover unlimited number of subdomains/subsites.
But if the staging is on another domain - then you would have to get Pro licence, in order to activate up to 3 domains.
Basic licence will cover one domain with its subdomains.
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Let me know if that makes sense and if you have any questions. Thank you
Kind Regards,
Miloš Jovanović
milos.jovanovic@tmsproducts.io
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Milos,
OK, I have done some dumb things and I am hoping you can help. I purchased wpDatatables from Envato market many years ago but had let that website go dormant so stopped updating it (I am now relaunching). Then I purchased Amelia from AppSumo so consequently...
I have 2 accounts with you. One under ibliving1@gmail.com and the other under beth@wproadmaps.com. Is there any way to merge those?
Secondly - I asked you about the sub-domain thing below on June 20 and because I was hosting with Nexcess where the staging site URLs do not appear as staging sites, on June 23, I purchased the Pro plan with 3 licenses. Apparently, I forgot that I did that and on June 30, I bought the single license and updated the version on the old website.
I definitely don't need 4 licenses. AND I have moved the site to Cloudways hosting. The main site is maxmyshopping.com and the staging site is https://wordpress-797515-2741930.cloudwaysapps.com. Does wpDataTables recognize that as a staging site?
Today is the last day I can cancel and get a refund on the Pro plan but I only want to do that if I DON'T need it to run the plugin on a main site and staging site. Otehrwise, I only need the single license if it will let me duplicate it on the staging site.
Can you help?
Thank you and sorry for being so dim-witted and purchasing more than I really needed.
Beth
Well, another dumb thing. You can ignore *part* of the previous email. I re-read your answer to my original question and so I requested a refund of the single license (15 days ends today).
So the only remaining question is - is there a way to combine my 2 accounts with TMS?
Beth
Hi, Beth
My apologies for all the waiting time.
And it is not a problem at all, these things can happen to all of us, we are only human, so not to worry
We will make sure to help you resolve all the issues.
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Yes, we can change an Email of a licence, we just have a procedure that we have to follow.
You just have to decide what will be the "main email" going forward.
Then, this is the process we follow.
The owner of the licence that you wish to change the email for,
needs to send us an email to support@tms-outsource.com from the email which was used during the purchase of the plugin.
The content should be that he/she agrees the ownership be transferred and indicate to which email we should change it.
When we see that email, we will make the transfer of the email address and we will reply to the email to notify the change.
Let me know if you have any questions. Thank you
Kind Regards,
Miloš Jovanović
milos.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables