Hello Dave,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Dave,

Thank you for providing us with the admin credentials.

I have tried to log into the back-end of your website but the credentials seem to be incorrect.

Can you please double-check from your end and provide me with an update on this issue?

Looking forward to your reply.

Hello Dave,

Thank you for providing us with the credentials.

I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.

Thank you for your patience.

Hello Dave,

Thank you for your patience.

Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?

If you're not able to provide us with a staging site, can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Hello Dave

We isolated a conflict after further investigation,

there is some kind of conflict with another plugin called Bluehost. This is happening to several users.

Our developers are working to make a permanent fix.

For the time being, at first, they will give us a temporary function that will be implemented directly on your FTP,  this is going to allow you to activate Bluehost on your site, but it will only exclude it from pages with Amelia.

We will give you instructions for that very soon.

-

As soon as i disable this plugin, all your Services and Amelia functionality is back.

But if i re-activate Bluehost plugin, it makes a conflict with Amelia again, and all Amelia data "temporarily disappears".

Right now, if you don't crucially need this plugin, please disable it, and Amelia will work without issues until we fix the conflict,

and we will keep you posted, as soon as the devs create the temporary solution, we will immediately notify you of it.