when logged in to https://store.tms-plugins.com/ I downloaded the .zip of my Amelia plugin. In WordPress I upload the .zip and that all seems okay (no lite version installed). After the Amelia plugin was installed, when checking the activation settings I don’t have the option to enter my serial number.
Thank you for your purchase and sorry for the late response.
This looks like a conflict with some other plugin or the theme you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
If that doesn't help, please provide me a temporary WP-admin (administrator) user for your site and your database (phpMyAdmin), so we can see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
when logged in to https://store.tms-plugins.com/ I downloaded the .zip of my Amelia plugin. In WordPress I upload the .zip and that all seems okay (no lite version installed). After the Amelia plugin was installed, when checking the activation settings I don’t have the option to enter my serial number.
There is no activation button
Hello there.
Thank you for your purchase and sorry for the late response.
This looks like a conflict with some other plugin or the theme you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
If that doesn't help, please provide me a temporary WP-admin (administrator) user for your site and your database (phpMyAdmin), so we can see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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