We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have a page where people can register for a webinar through an Amelia event. The events list is visible when I am logged into the website. Today I found out by chance that the events list is not visible when I am nót logged in. So visitors can't register.
I recently upgraded to Amelia 5.0. Could that be the issue? I tried both Chrome and Safari. I used the beta appointment booking form, but have not setup anything new for events yet.
I have made a video: https://screencast-o-matic.com/watch/c31oiRV3kB9
Hello Debbie
Amelia has no possibilities to hide anything for non-logged-in users, so this is coming from your website's configuration. Most likely it's a security measure that blocks admin-ajax calls for non-logged-in users.
Either that, or the cache for the page needs to be cleared. Please reach out to your hosting provider and ask them to lift any blocks that may be in place for non-logged-in users, and then purge the cache. After that, the issue should be resolved, but please let me know.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok, I solved it. Something was incorrect in the page builder. Sorry and thanks for your reply.
You're welcome, Debbie, I'm glad to hear the issue was resolved.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables