The emails that go out are very plain looking. We want to integrate our brand with the messages that go out. When I use the HTML view when editing a template, and then save, most of my HTML get stripped out.
Is there a single template I edit (like through a hook/filter) that would allow me to the text that is in the default notification with a design (something basic like a messages WooCommerce sends). If there is no template, is there a way to stop my HTML from being stripped?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Also, if there's a better way to do these emails than to add HTML to every single message. Can with hook into a filter or action that will output a wrapper, so that the content in the email panel will be inserted into the template?
I find that shocking. Tables have long been the most reliable structure for email newsletters and messages, since there are so many email clients that use old code. I have done as you asked - I replaced all of the related table tags with div tags. When testing this, all of the divs were removed, just as it ddid when I first submitted the ticket. If you click Save, then refresh the page, then click on the notification, you will see all the <div> are converted to <p> tags and all the other tags are removed except for <p><br><a><strong>. This seems very incomplete or broken.
Also, you did not touch on my part of the question: "Also, if there's a better way to do these emails than to add HTML to every single message. Can we hook into a filter or action that will output a wrapper, so that the content in the email panel will be inserted into the template? (like add a header/footer to all notifications)"
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
This is due to the library that we use to render HTML into text and they do not support the use of these tags.
In regards to the filters, we have a plan to add this in one of the future updates but there is no ETA on when this will be implemented.
The emails that go out are very plain looking. We want to integrate our brand with the messages that go out. When I use the HTML view when editing a template, and then save, most of my HTML get stripped out.
Is there a single template I edit (like through a hook/filter) that would allow me to the text that is in the default notification with a design (something basic like a messages WooCommerce sends). If there is no template, is there a way to stop my HTML from being stripped?
Hello Chuck,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Chuck,
Thank you for providing me with the admin credentials.
Can you please specify which HTML tags you used in the notifications templates?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Standard HTML tags:
div, h1, p, a, img, table, tr, td, strong
Also, if there's a better way to do these emails than to add HTML to every single message. Can with hook into a filter or action that will output a wrapper, so that the content in the email panel will be inserted into the template?
Hello Chuck,
Can you please try and use all those tags besides the table tad as it is currently not supported in Amelia.
Please let me know if it worked or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I find that shocking. Tables have long been the most reliable structure for email newsletters and messages, since there are so many email clients that use old code. I have done as you asked - I replaced all of the related table tags with div tags. When testing this, all of the divs were removed, just as it ddid when I first submitted the ticket. If you click Save, then refresh the page, then click on the notification, you will see all the <div> are converted to <p> tags and all the other tags are removed except for <p><br><a><strong>. This seems very incomplete or broken.
Also, you did not touch on my part of the question: "Also, if there's a better way to do these emails than to add HTML to every single message. Can we hook into a filter or action that will output a wrapper, so that the content in the email panel will be inserted into the template? (like add a header/footer to all notifications)"
Hello Chuck,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
This is due to the library that we use to render HTML into text and they do not support the use of these tags.
In regards to the filters, we have a plan to add this in one of the future updates but there is no ETA on when this will be implemented.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables