Hi Marco

Thank you for reporting this

I just tried to replicate this issue on my local site with latest Amelia version, and my customer has got the notifications, when the original customer cancelled, and i just booked the same time-slot, but the cancelled one is still showing :

Can you please check that you have the latest Amelia version?

If you do, i will have to remotely isolate the issue for you.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi, Marco 

Firstly i want to apologise for all the waiting time. We had an unusual number of tickets coming in, which has slowed us down immensely.

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I can replicate exactly what you described on your site immediately, i just made a Test Service to try this out with a couple of dummy customers and their emails.

If i got a cancelled customer who is still not deleted;  the new one does not get his pending notification...

This issue does not happen if we set "approved" as default appointment status, only for "pending" for some reason.

So far, i tried a bunch of things - for example, if i cancel the second customer, but then set him back to pending > then he will get both the cancelled and the new pending notification, and i still have not deleted the other (cancelled) customer from the appointment...

So it looks quite odd for me personally, i have also been able to replicate the issue on my test site, and our Demo, so i have passed this issue to our QA testers.

They are going to investigate and isolate the root of the issue.

I will work with them, and will keep you posted on our progress.

We will do our best to isolate the issue as quickly as possible, i will advise you immediately as i get any new information.

Thank you very much for your patience.

Hi, Marco 

Firstly, thank you for reporting this to us.

It has been flagged as a bug by our QA testers.

Our developers are now on the case, and they will do their best to create a fix as soon as possible.

I can't say an exact ETA, unfortunately, but we are hoping they might resolve it by the time the next update comes out.

I will follow it closely, and If they finish it sooner, i will make sure to send you the fix here as soon as it is finished.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;  if they don't implement it by then, you can check the patch notes for it.

Hey, Marco

No problem at all, i am happy that at least we identified the bug, so we got the "ball rolling" , now it is up to our developers to find the root of the issue and fix it.

They will certainly make a note of the fix, as soon as it is finished they will apply it in one of the next updates.

You can follow the changeLog to check, i believe we have another update soon - so fingers crossed that the devs fix it for this one

If you encounter any other issues, or have other questions, please don't hesitate to create a new ticket.

Thank you

Hi, Philippe 

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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I am checking this now to see how far the developers got with the fix.

As soon as they confirm the status, i will report back. Thank you for your patience.

Hi, Philippe 

I am happy to say that the issue seems fixed.

The QA testers are unable to replicate it anymore, and i can confirm on my Test site, now my Dummy customers are getting pending , as well as approved notifications - in case if previous customer was cancelled,but is still in the appointment list.

So, i suggest to update the plugin to 5.1 , and it should be fixed.  Updating the plugin to the latest version

But let us know if you still see any kind of issue.

Thank you