We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I'm facing the webhook problem. If I set maximum spot in service larger than 1, for many customer can booking one service at same time with same employee, The action booking service completed status webhook do not trigger from the second customer onwards, webhook only work with the first customer booking this time slot of service.
Hello Nguyen.
Thank you for your purchase.
I wasn't able to replicate this locally, so would you mind sending us a screen recording showing us the behavior? Also, what's the minimum capacity of the service? If the minimum capacity is not reached, the appointment will be set to a "Pending" status, but then the initial booking should not trigger the webhook either.
All in all - this is a strange behavior, so please send us the video and we'll check with our developers.
Kind Regards,
Aleksandar Vuković
[email protected]
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