We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
I have just upgraded to the step by step booking form, I have a question. Previously our users could select a service without having to select a category first, as can be seen here: https://smhf.org.uk/appointments/
With the new step by step booking they have to select a category and then a service, is there a way to bypass this step? The majority of our categories only contain 1 service and simple as it may seem, as we are dealing with users with mental health issues, even this small additional step may cause some confusion.
Please let me know how I can acheieve this whether I need to remain on the old booking.
Thanks.
How do we remove the reference to payments as all of our services are free?
And can I alter the look of this? It's all a bit squashed. Can the whole thing be wider? Let me know how I can do this if possible.
Hello Mandy,
Thank you for reaching out to us.
In regards to bypassing the category step, there is currently no such option with Amelia's built-in features.
Our developers are working on removing the payments step when the price is 0. It should be featured in the next update of Amelia.
Are you referring to the text being squashed or the whole part of the form?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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