For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out
I submitted a pre sales question almost 23 hours back and awaiting response. PRIVATE TICKET #3061879. Can someone look into it please?
Hi , Suresh
Apologies for the waiting time, we responded now.
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out
Thank you for your understanding
Kind Regards,
Miloš Jovanović
[email protected]
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