The new step-by-step booking form looks amazing. However, there are two urgent issues that need fixing:
1. When the total cost is 0$ (I used a coupon), the plugin still requires the customer to insert their payment information. PayPal generates an error.
2. The plugin is not taking into consideration the number of Extras when calculating the total time required. For example, it doesn't matter how many Extra services (length = 5 minutes) a customer chooses, the plugin only calculates the first 5 minutes.
3. The step-by-step 2.0. shortcode is affecting some of the CSS styling on the page. This doesn't happen with 1.0.
Thanks for #1! I don't know how we missed that. We forwarded the ticket to our developers, and they'll surely release a small update today or in a couple of days to fix everything you guys help us find.
#2 - I can't replicate this. If I understand correctly, on your website, the Extra slot duration is 5 minutes, so when I add 3 extras I get a time slot from 12:10 - 12:35.
Also, locally, I have a 1h-long service and added two extras - one an hour-long, and the other half an hour long. They are both included in the time slot:
Can you help us understand this point?
3. Do you have a page with the old form? If not, can you create it, so we can see the difference?
2 - For example, on my website, if I choose 3x additional document, 3x additional seal, and 2x affidavit exhibit, the total time required should be 50 minutes (including the actually appointment time), but the plugin only calculates 25 minutes. It only calculates the first 5 minutes from every category of Extras. Try putting different amounts of each category of Extras, and you'll see.
3- The issue was with line-height. The following css code from the plugin was affecting the page
body {
line-height: 1;
}
I found a solution by putting the following:
body {
line-height: 30 !important;
}
Not sure why that happened.
Finally, for the attachment button (Upload document), is it possible to change the color of the button? I like the styling of version 1.0. And, the top of the plugin is a little to lite on a white background. It blends in with the page and looks missing. Can we add a small shade to it?
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
In regards to the file button, this is the only option at the moment for styling that button specifically:
Thank you for providing me with the admin credentials.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
The quantity of the extras does not influence the duration of the services.
Hope this helps you.
Please reach out to us if you have any other questions.
Hello,
The new step-by-step booking form looks amazing. However, there are two urgent issues that need fixing:
1. When the total cost is 0$ (I used a coupon), the plugin still requires the customer to insert their payment information. PayPal generates an error.
2. The plugin is not taking into consideration the number of Extras when calculating the total time required. For example, it doesn't matter how many Extra services (length = 5 minutes) a customer chooses, the plugin only calculates the first 5 minutes.
3. The step-by-step 2.0. shortcode is affecting some of the CSS styling on the page. This doesn't happen with 1.0.
Thank you.
where did you find the step-by-step 2.0 shortcode?
Hey Christian, thanks for reaching out to us!
Thanks for #1! I don't know how we missed that. We forwarded the ticket to our developers, and they'll surely release a small update today or in a couple of days to fix everything you guys help us find.
#2 - I can't replicate this. If I understand correctly, on your website, the Extra slot duration is 5 minutes, so when I add 3 extras I get a time slot from 12:10 - 12:35.
Also, locally, I have a 1h-long service and added two extras - one an hour-long, and the other half an hour long. They are both included in the time slot:
Can you help us understand this point?
3. Do you have a page with the old form? If not, can you create it, so we can see the difference?
Kahlil - please check out our documentation about the new form: https://wpamelia.com/step-by-step-booking-form-2-0/
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
2 - For example, on my website, if I choose 3x additional document, 3x additional seal, and 2x affidavit exhibit, the total time required should be 50 minutes (including the actually appointment time), but the plugin only calculates 25 minutes. It only calculates the first 5 minutes from every category of Extras. Try putting different amounts of each category of Extras, and you'll see.
3- The issue was with line-height. The following css code from the plugin was affecting the page
body {
line-height: 1;
}
I found a solution by putting the following:
body {
line-height: 30 !important;
}
Not sure why that happened.
Finally, for the attachment button (Upload document), is it possible to change the color of the button? I like the styling of version 1.0. And, the top of the plugin is a little to lite on a white background. It blends in with the page and looks missing. Can we add a small shade to it?
Thanks.
Hello Christian,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
In regards to the file button, this is the only option at the moment for styling that button specifically:
#amelia-container .el-upload button {background:black !important;
}
Hope this works for you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Christian,
Thank you for providing me with the admin credentials.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
The quantity of the extras does not influence the duration of the services.
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros,
The issue was fixed with the most recent update. Everything works great now. Thank you.
Hello Christian,
Glad to hear that the issue has been resolved.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables