I have been running into problems on my clients sites where Amelia is stuck on older versions and will not update. It seems to me that they are not properly activated. I do not see them listed as domains on my account so I was not the one who installed it for these specific clients.
Is there a way that I can "deactivate" Amelia where we do not loose any settings but I can just enter my key and get my clients attached to my Agency?
Maybe there is a place in PHPmyadmin where I can remove something to reset the license check ??
Thank you so much for your quick response on this.
We can check this out for you if you can provide us with temporary wp-admin (Administrator) and phpMyAdmin access credentials?
If you are willing to do that, just make sure to post a PRIVATE response, since this is a public ticket.
If not, you can access wp_options database table, and search for "amelia_settings" in the "option_name" column. That will return one row that you need to edit.
Use CTRL+F to find "active" on the page. You'll see this:
"active":true
Change it to:
"active":false
Right next to it, you will see "purchaseCodeStore". Something like this:
Thank you! I have made these changes and all the errors I was experiencing have been resolved! I have another issue, but it is different so I will create a new ticket for it.
Hello!
I have been running into problems on my clients sites where Amelia is stuck on older versions and will not update. It seems to me that they are not properly activated. I do not see them listed as domains on my account so I was not the one who installed it for these specific clients.
Is there a way that I can "deactivate" Amelia where we do not loose any settings but I can just enter my key and get my clients attached to my Agency?
Maybe there is a place in PHPmyadmin where I can remove something to reset the license check ??
Thank you so much for your quick response on this.
Hello Felicia
We can check this out for you if you can provide us with temporary wp-admin (Administrator) and phpMyAdmin access credentials?
If you are willing to do that, just make sure to post a PRIVATE response, since this is a public ticket.
If not, you can access wp_options database table, and search for "amelia_settings" in the "option_name" column. That will return one row that you need to edit.
Use CTRL+F to find "active" on the page. You'll see this:
Change it to:
Right next to it, you will see "purchaseCodeStore". Something like this:
(I can't use your actual purchase code since it's a public ticket). Delete the code, but leave the quotes, like this:
Save that, and your purchase code should be deactivated in Amelia. After that, you should be able to activate it normally through the plugin.
Do let us know if you need some assistance, and remember - if you're going to share access credentials with us, just enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you! Yes, I can handle these steps alone. I hope this will fix the problem.
It currently is telling me errors when I try to make changes.
I really don't want to have to reset everything from the start.
Thank you! I have made these changes and all the errors I was experiencing have been resolved! I have another issue, but it is different so I will create a new ticket for it.
Dear Felicia,
You are welcome,
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Have a great weekend!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables