Hello Felicia

We can check this out for you if you can provide us with temporary wp-admin (Administrator) and phpMyAdmin access credentials?

If you are willing to do that, just make sure to post a PRIVATE response, since this is a public ticket.

If not, you can access wp_options database table, and search for "amelia_settings" in the "option_name" column. That will return one row that you need to edit.

Use CTRL+F to find "active" on the page. You'll see this:

"active":true

Change it to:

"active":false

Right next to it, you will see "purchaseCodeStore". Something like this:

"purchaseCodeStore":"X1234-B4567-XXXXX-12345-1A2A3" 

(I can't use your actual purchase code since it's a public ticket). Delete the code, but leave the quotes, like this:

"purchaseCodeStore":"" 

Save that, and your purchase code should be deactivated in Amelia. After that, you should be able to activate it normally through the plugin.

Do let us know if you need some assistance, and remember - if you're going to share access credentials with us, just enable the PRIVATE response.

Dear Felicia,

You are welcome,

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

Have a great weekend!