We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I had a look at the new design experience and it looks very nice.
Unfortunately I cannot get the changes published on the frontend. (Using shortcode in Oxygen Builder)
I still see the 'old' version of the form.
Do I need to use another shortcode?
Hello Cristophe,
Thank you for reaching out to us.
In order for you to insert the new booking form on the front end, you will have to use the following shortcode:
[ameliastepbooking]
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Uroš.
With this shortcode I get the new version.
But I also noticed 2 other issues now:
1) the Stepform stylesheet sets the fontsize for html body to 100%
html,
body {
margin:0;
padding:0;
border:0;
font-size:100%;
vertical-align:baseline
}
This is in conflict with my design system which uses rems and set fontsize to 62.5%
I don't think Amelia should be setting rules which impact the whole page.
2) I currently have defined only 1 service which is free of charge .
The form immediately skips to the dat/time selection part which is great, but it also show in the left sidebar the payment-item. After selecting date and time, the form proceeds to the personal information step and only then the payment-item is hidden.
Would it be possible to hide it from the start?
Hey Christophe.
We have forwarded the ticket to our developers, and they are working on both points, thanks for pointing them out!
We'll be releasing a few small updates with fixes in the upcoming days, so if you have something else to report, please do
Best!
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables