We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey
I just went through: https://wpamelia.com/updating/ and then also found: https://tmsplugins.ticksy.com//article/17656/
I initially went to Dashboard -> Updates to update Amelia, but that did not work.
Then went to Amelia -> Settings -> VIEW ACTIVATION SETTINGS and deactivate. Then reactivated the site. That worked because site information have earlier been changed.
Do please add troubleshooting information to the updating doc so users can test out different ways to get the automatic updating of Amelia working. In general it is important to add a troubleshooting section in various docs as a way to make it easier getting things working when it for whatever reason might not work.
Hi, Stefan
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Thank you very much for this feedback, and the suggestion.
-
I will forward this to management and the developers, to add to the documentation, for better ease of use for our users.
Thanks again, and if anything else happens please don't hesitate to reach out, or if you have any further suggestions.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables