So I had a question come up today a customer purchased a 5 pack of training sessions. The problem is they only booked 2 appointments before paying. However, when they go into the customer panel to book the last 3 remaining training sessions, they could only select the time slots but could not select which trainer they wanted to book an appointment with.
Hey guys I really need an answer on this it's super important. So once a customer purchases a 5 pack of training sessions and let's say we have it set to 0 minimum and 5 maximum. Then they book one appointment with a specific trainer or employee, then they head to the customer panel to book the rest, they are only able to select specific times and cannot choose a specific trainer or employee. There is also no way for them to see which trainer is associated with what time they have chosen. This is super important I would imagine for everyone who has more than one employee or trainer. Please help.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
When a customer books an appointment from the package on the customer panel, they will have the available time slots of all of the employees assigned to that service that is part of a package. They will not have the ability to choose from the employee on the customer panel when booking appointments from the package.
Hope this helps you.
Please reach out to us if you have any other questions.
Is this something that's going to be added in the future? The reason it's so important is the fact that they have female trainers for girls and male trainers for boys...and some people want specific trainers....
so let me ask you this...how does an admin manually book an appointment as part of a package for someone. I know we can book a service for someone but how do we book and make sure it uses one of the available services as part of the package?
How do I request this feature because I imagine it's very important for larger businesses with multiple trainers and is something that should be added in the future because it will limit who can use your service?
So I had a question come up today a customer purchased a 5 pack of training sessions. The problem is they only booked 2 appointments before paying. However, when they go into the customer panel to book the last 3 remaining training sessions, they could only select the time slots but could not select which trainer they wanted to book an appointment with.
Could you please help me out with this one.
Hey guys I really need an answer on this it's super important. So once a customer purchases a 5 pack of training sessions and let's say we have it set to 0 minimum and 5 maximum. Then they book one appointment with a specific trainer or employee, then they head to the customer panel to book the rest, they are only able to select specific times and cannot choose a specific trainer or employee. There is also no way for them to see which trainer is associated with what time they have chosen. This is super important I would imagine for everyone who has more than one employee or trainer. Please help.
Hello Bruce,
Thank you for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
When a customer books an appointment from the package on the customer panel, they will have the available time slots of all of the employees assigned to that service that is part of a package. They will not have the ability to choose from the employee on the customer panel when booking appointments from the package.
Hope this helps you.
Please reach out to us if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Is this something that's going to be added in the future? The reason it's so important is the fact that they have female trainers for girls and male trainers for boys...and some people want specific trainers....
so let me ask you this...how does an admin manually book an appointment as part of a package for someone. I know we can book a service for someone but how do we book and make sure it uses one of the available services as part of the package?
How do I request this feature because I imagine it's very important for larger businesses with multiple trainers and is something that should be added in the future because it will limit who can use your service?
Hello Bruce,
Thank you for reaching back to us.
The admin can book an appointment as part of a package on the Amelia/Services/Packages/Purchased packages page.
Have you added this feature request in the link that I had provide you with below?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables