We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We've just installed wpDataTables on our website and as I was testing out 'Create a data table by importing data from a data source.' I tried importing a csv and got the error. Then I tried again with another, smaller csv and got the same error (See attached error). Please advise.
Hi, Todd
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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This can happen due to server issues.
Here is what i propose, the quickest way to determine if this might be an issue with the server of your WordPress-
Can you please try to import the same CSV file here, on our Demo website?
Username and password are demo / demo ;
See if you can import the file to make a table here and you don't see any errors, this means that you have an issue on your server that is preventing you from properly uploading the CSV file.
If that is the case please check out this useful resource that explains ways how you can fix this, and your hosting provider should help you fix any server issues.
Let me know how it goes. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
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