We've just installed wpDataTables on our website and as I was testing out 'Create a data table by importing data from a data source.' I tried importing a csv and got the error. Then I tried again with another, smaller csv and got the same error (See attached error). Please advise.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
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This can happen due to server issues.
Here is what i propose, the quickest way to determine if this might be an issue with the server of your WordPress-
See if you can import the file to make a table here and you don't see any errors, this means that you have an issue on your server that is preventing you from properly uploading the CSV file.
If that is the case please check out this useful resource that explains ways how you can fix this, and your hosting provider should help you fix any server issues.
We've just installed wpDataTables on our website and as I was testing out 'Create a data table by importing data from a data source.' I tried importing a csv and got the error. Then I tried again with another, smaller csv and got the same error (See attached error). Please advise.
Hi, Todd
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
This can happen due to server issues.
Here is what i propose, the quickest way to determine if this might be an issue with the server of your WordPress-
Can you please try to import the same CSV file here, on our Demo website?
Username and password are demo / demo ;
See if you can import the file to make a table here and you don't see any errors, this means that you have an issue on your server that is preventing you from properly uploading the CSV file.
If that is the case please check out this useful resource that explains ways how you can fix this, and your hosting provider should help you fix any server issues.
Let me know how it goes. Thank you
Kind Regards,
Miloš Jovanović
[email protected]
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