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  Public Ticket #3056912
smtp and google
Closed

Comments

  • Brian Smith started the conversation
    June 3, 2022 at 1:02am

    I'm an amateur in web development. Learning as I go. I've spent quite some time trying to configure emails for Amelia through my google workspace account. I thought I had it right when I got a security notice. Then when trying to resolve the security notice I learned of the change below. When will you update your system so that I can send emails?

    Gratefully,

    Brian

    https://support.google.com/accounts/answer/6010255?hl=en

    To help keep your account secure, from May 30, 2022, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.

  •  1,719
    Uroš replied
    June 6, 2022 at 3:33pm

    Hello Brian,

    Thank you for reaching out to us.

    On 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.

    In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia.

    App Passwords can only be used with accounts that have 2-Step Verification turned on.

    When you enable the 2-step verification on your Google account, please follow these steps to configure the App Password for Amelia:

    1. Go to your Google Account.

    2. Select Security:

    3316728984.png

    3. Under "Signing in to Google," select App Passwords. (You may need to sign in again)

    6572539763.png

    Please note: 

    If you don’t have this option, it might be because:

    1. 2-Step Verification is not set up for your account.
    2. 2-Step Verification is only set up for security keys.
    3. Your account is through work, school, or other organization which doesn't allow 2-step verification.
    4. You turned on Advanced Protection.

    4. At the bottom, under "Select app" choose "Mail", and under "Select device" choose "Other (custom name)":

    5280366304.png

    5. Enter the name (for example "Amelia SMTP"), and click on Generate:

    8694054973.png

    6. You'll see a new popup, where the App Password is the 16-character code in the yellow bar:

    6952965782.png

    7. Save the password somewhere safe just in case you need it again.

    8. In Amelia Settings/Notifications use these details for SMTP:

    "Mail Service" - SMTP

    "SMTP Host" - smtp.gmail.com

    "SMTP Port" - 587

    "SMTP Secure" - TLS

    "SMTP Username" - your email address

    "SMTP Password" - the 16-digit App Password you previously created

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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