Paid for the upgrade version, deactivated the account as instructed, and now I am unable to download the upgrade from the email. I also went to settings> activation - Nothing, I am unable to enter the activation code.
If you see this screen, that means that you still have the Lite version of the plugin installed.
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.
If you already configured Amelia, don’t worry about your data. It is saved in the database, and it will be there after you install the full version.
Paid for the upgrade version, deactivated the account as instructed, and now I am unable to download the upgrade from the email. I also went to settings> activation - Nothing, I am unable to enter the activation code.
- Henry
Hello Henry,
Thank you for reaching out to us.
If you see this screen, that means that you still have the Lite version of the plugin installed.
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.
If you already configured Amelia, don’t worry about your data. It is saved in the database, and it will be there after you install the full version.
Kind Regards,
Uros Jovanovic
[email protected]
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