We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there, The Amelia plugin was not autoupdated by Siteground when an update became available even though I had the licence activated. I had to manually update. I asked Siteground about it and they said that they tried and failed and to ask you if you had something in place preventing auto-updates of the plugin? Thanks in advance.
Hello Noelle,
Thank you for reaching out to us.
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
https://tmsplugins.ticksy.com/article/17656/
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
If you need some further assistance, please don't hesitate to contact us.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi there, thanks for your reply. The issue is not the ability to update the plugin from the dashboard, the issue is with Siteground hosting being able to autoupdate the plugin when an update becomes available. Most good hosts these days will autoupdate the plugins once the licences are activated on them. Amelia was not autoupdated since the last update in April (the licence is active) and Siteground have indicated that this is an issue on your side, that maybe you don't allow hosts to autoupdate your plugin. Looking forward to your reply.
Dear Noelle,
You are welcome,
I have forwarded this to our developers, and I will reach you as soon as I hear back from them.
Have a great weekend!
Kind Regards,
Stanislav Snagovskiy
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs
You can try wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Noelle
Sorry for the late response.
We haven't had many reports that would lead us to believe there's an issue with Amelia's auto-update feature. A lot of our customers use SiteGround, while these reports come in from all sides. They're usually linked to permissions in WordPress or incorrectly passed purchase codes. Try deactivating the purchase code from Amelia Settings/Activation. If you're able to do that, activate it again and wait for the next update.
If you're unable to deactivate the license, would you be able to provide us with database access credentials in a Private response, so we can check it out?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables