We cancelled an event, however the staff member who was entered into the staff field, still received a next day reminder, and one of the attendees (who hadn't manually been changed from the green circle to the red circle) received both the next day reminder and our custom follow up email after the scheduled date/time of the cancelled event.
I would have thought that if an event is cancelled, all notifications related to that event should not be sent (other than the cancellation email of course).
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
And could you provide me with screenshots regarding this issue, please?
The best thing would be to shoot a video of your screen.
We cancelled an event, however the staff member who was entered into the staff field, still received a next day reminder, and one of the attendees (who hadn't manually been changed from the green circle to the red circle) received both the next day reminder and our custom follow up email after the scheduled date/time of the cancelled event.
I would have thought that if an event is cancelled, all notifications related to that event should not be sent (other than the cancellation email of course).
Hello Kylie,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
And could you provide me with screenshots regarding this issue, please?
The best thing would be to shoot a video of your screen.
So I will be able to reproduce it and help you.
Look forward to your reply.
Have a nice day!
Kind Regards,
Stanislav Snagovskiy
[email protected]
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