We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3055412
Notifications sent for cancelled event
Closed

Comments

  • Kylie started the conversation
    June 1, 2022 at 1:29am

    We cancelled an event, however the staff member who was entered into the staff field, still received a next day reminder, and one of the attendees (who hadn't manually been changed from the green circle to the red circle) received both the next day reminder and our custom follow up email after the scheduled date/time of the cancelled event.

    I would have thought that if an event is cancelled, all notifications related to that event should not be sent (other than the cancellation email of course).

  •  111
    Stanislav replied
    June 2, 2022 at 12:03pm

    Hello Kylie,

    Thank you for reaching out to us.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    And could you provide me with screenshots regarding this issue, please?

    The best thing would be to shoot a video of your screen.

    So I will be able to reproduce it and help you.

    Look forward to your reply.

    Have a nice day!

    Kind Regards, 

    Stanislav Snagovskiy
    [email protected]

    Rate my support

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