Hello Pesce,

Thank you for reaching out to us.

Please check these points:

1. Are these services visible on the site? 

2. If they are, is the employee assigned to these services?

3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

Hello,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Also please send us the link of the page where you have put Amelia's shortcode.

Looking forward to your reply.

Hello Pesce,

Can you please provide me with the URL of the booking page so I can test it out and provide you with an update on this issue?

Looking forward to your reply.

Hello Pesce,

We have found the log-in to your website from one of the previous threads. I was asking for a booking page so I can see which services are not being displayed on the front end so I can resolve this issue.

Looking forward to your reply.

Hello Pesce, 

I have not started performing checks, that is why I wanted to ask you for a booking page so I can perform checks. Please let me know if that is fine with you.

Looking forward to your reply.

Hello Pesce,

Apologies for the additional questions, but which services are not displayed on the front-end? Is it the "HPV Tipizzazione" service? If it is, you would need to add this service to the Work hours of the employee.

Hope this helps you.

Please reach out to us if you have any other questions.

Hello Pesce,

I tested it out now and now all of the services are displayed on the front end.

Please let me know if it works from your end as well.

Looking forward to your reply.

Hello Pesce,

The "HPV Tipizzazione" service was not added to the Working hours of the employee under the "Service" field.

Hello Pesce,

It was not added to the "Work hours" tab on the Employees page.

Please let me know if you have any other questions.

Hello Pesce,

Glad to be able to assist you.

My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind? 

Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.

If it's not too much of a trouble, an additional review on Capterra would be greatly appreciated!

It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.

Thanks in advance.