We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Please refer to the attached screenshots and this video - https://wpamelia.com/buddyboss-integration/
As you can see, the name of the user is getting imported incorrectly from WP. Perhaps, this happens when first name or last name fields are not specified in WordPress. In real world, some users prefer not to specify their last names. How do we handle this?
Thanks!
Hello Amsi,
Thank you for your interest in our product.
If users prefer not to specify their last names we can't do anything about it. Only the username is required because of that reason. You can see in our video in 4 minutes and 44 seconds that you can edit the user in this case the customer and add their first name and last name if you know it and you can rename them.
Kind Regards,
Marko Davidovic [email protected]
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I think the problem is that Amelia is importing username as first and last names instead of keeping the fields blank if there are no corresponding entries in WP. In our case, editing each customer account individually is not a practical solution.
Thanks!
Hello Amsi,
That is how integration with them works for now. Unfortunately, there is no other way at this moment.. I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables