Hello Ruben,

Thank you for purchasing our product, and for reaching out to us.

You are using the old version of Amelia 4.5.1 We now have a new version of Amelia. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of the plugin.

When it comes to the old version of the plugin, we can not know exactly what the issue is because it is already an outdated version that is not maintained.

Please update to the latest version and let us know has that resolved the issue.

We are sending the latest version of Amelia in the attachment and a short instruction on how to update it. After the update is completed please purge the cache from your site.

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

Hope this helps.