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  Public Ticket #3053604
Design doesn't change
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  •  1
    Hafid started the conversation

    Hi, i wanted to change the basic design with The Step by Step Booking form, but it doesn't update even if I delete the cache !

    What can i do ?

    Also the hours still doesn't want to match to my client's schedule....

  • Sascha replied

    I encountered the same issue with our forms, the configured style doesn't apply.

    When I set the color directly in the event configuration, it is correctly applied.

  •  1,853
    Miloš replied

    Hi, Hafid, and Sascha

    Thanks for reaching out to us

    If you configurated everything at the back, and see the customization as it should be, but it is not applied on the front,

    can you check do you perhaps have multiple languages set?

    If that is the case, you will have to switch the form view, into each language, and check if you saved changes for all of them:

    5538441109.png

    And of course, as i can see you already know, after each change, make sure to purge all cache, and check if it is applied.

    Let me know if this might be the case? Thank you.

    -

    Regarding the time slots, not being fully available as they should be,

    can you please check if the employee assigned to that service, maybe has something booked at the same time slot that is not available?

    Or if you have the employee connected to a Calendar, please check if they perhaps have any Calendar Event at this time?

    Looking forward to your reply.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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