We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
oes your system allow for location based scheduling? eg. say task-A takes 1h to perform but to get to the 2nd location it is 2h drive...and therefore because of the distance between the location of first and second jobs there needs to be (say) a 2h gap. ..but this gap depends on the location distance of the two bookings. These locations will be the addresses of customers and they are not predefined.
Is your system able to cater for these scenarios?
Hello,
Thank you for contacting us.
Unfortunately, currently, this feature is not built-in in Amelia. You have the option for buffer time, but the buffer time in Amelia is fixed. There is no possibility to change the service and buffer time depending on the client and their location.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open another ticket and we will gladly help you there.
Kind Regards,
Marko Davidovic [email protected]
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