We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am hosting our own WP site running on a Synology NAS, I am unable to connect to our SQL server using wpDataTables, can anyone please offer any help?
The error I get is....
wpDataTables could not connect to mssql server. mssql said: There was a problem with your SQL connection - could not find driver
Hi, Martin
Thanks for reaching out to us
Can you please check if you have the following drivers installed, and activated?
These drivers need to be installed and activated on the server where your WordPress website is. After you install and activate those drivers, it should work fine.
If you're not sure how to install the drivers, please reach out to your hosting provider.
The server to which wpDataTables is connecting has its own method of establishing the connection, and we're using PHPs logic of connecting to separate connections. If there are errors your server returns, those are returned by the server, and only displayed by wpDataTables - there's no additional log within wpDataTables that would distinctively show you what's behind the error.
Let me know if that helps. Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
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