We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3051932
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Comments

  • Chuck Mannella started the conversation
    May 26, 2022 at 12:03pm

    I have  few questions from a client:


    1. Is there a way that the admin can see the available hours an Employee has for the day/week/month?  It shows the appointments that are set but if an Employee changes their work hours on a specific day there is no easy place to see that when she is scheduling from a phone call. (Amelia is set to allow the admin to schedule anytime because the owner has several employees that don’t put their hours on the website but the owner knows their schedule and will schedule from call-ins and repeat client.  If we “hide” an employee then it blocks the owner from scheduling them.
    2. Employees would like to see their appointments in a calendar vs list view.  Is there a way to add that?  It is available only to the admin from what I can see.
    3. For events, is there an option to to hide any full classes/events from view so that customers don't have to scroll through the the unavailable ones to find open classes
    4. When exporting a spreadsheet for attendees to an event, could we show the amount they already paid? We offer workshops with the option to book using a deposit or to pay in full and will need to know if we need to collect more money when they check in.

  •  1,696
    Uroš replied
    May 30, 2022 at 10:10am

    Hello Chuck,

    Thank you for reaching out to us.

    1. You can simply check the employees' working hours on the Amelia/Employees page and choose the specific employee and navigate to the "Work hours" tab, where you can see their working hours.

    7177990299.png

    2. The employees are able to see appointments the same way as the admin user if they log into the back-end of the WordPress website.

    3. 4. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/ 

    We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.

    Hope this helps you.

    Please reach out to us if you have any other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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