Hi, Jennifer

Sorry about the delay

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Thank you Jennifer.

We can see that the coupons show up correctly on your website:

Maybe you're trying to apply the coupon to Packages you've created? If that's true, please note that coupons are not yet included in packages. You can offer discounts to your customers when you're creating/editing the Package, so the discounted price is applied, but they will not see the coupon field when they're booking a package.

Hi, Jennifer 

Sorry for the delayed response time.

We will do our best to be quicker going forward.

We can't provide calls as support, unfortunately, we can just use this ticketing system.

- I have seen this before, it is rare, during upgrading, to lose Packages like you described;

Can you please try this?

Please deactivate Amelia, clear cache, 

re-activate Amelia, and clear cache again. 

You can clear cache with the plugin such as "W3 Total Cache" or any other, also clear your browser cache and cookies.

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If this does not work, 

we can take a look for you remotely,

If you wish so, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

If you configured everything, but the booking form doesn't work properly, it could be a cache issue. 

Hi, Jennifer 

I am happy to see the packages are back. In the future, make sure to purge all cache from the site, from time to time - doesn't have to be too often, but it is good practice.

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Coupons are not yet included in packages. You can offer discounts to your customers when you're creating/editing the Package, so the discounted price is applied, but they will not see the coupon field when they're booking a package.

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Coupons , at this time, can only be used for appointments from Services, and for Events.

The coupons tab can be found on the “Finance” page but only if the “Coupons” option is enabled in the “Payments Settings”.  It allows you to create promotions to offer customers discounted prices for their appointment/events by a percentage or cash discount.

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For example, you can also send coupons as part of an automated notification, if a customer books X number of appointments of a service, they can get a coupon in a notification.

Please note several things:

• In order for coupon code to be sent you need to paste the coupon code placeholder into the notification template,
• If customer used the coupon code the coupon code will not be sent again in the notification even though you have enabled recurring option.
• Coupon code will be sent after the customer schedules x number of same appointments (with same services).
• As for the events the coupon code will be sent after the attendees books x number of different events.

-Please check more details about coupons here.

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Let me know if anything is still not clear, and if you have any questions. Thank you